I am a Warsaw-based IT Support Specialist / AV Technician, who is able to successfully manage and resolve complex IT issues, focused on customer support, troubleshooting, network, issues, hardware, software installations,  system upgrades, etc. Handle multiple customer issues simultaneously, utilize strong analytical thinking to pinpoint root causes. My extensive background enables me to addressing technical issues and communicate clear workarounds or solutions to resolve complex customer concerns effectively. This includes supporting hi-profile meetings or events for internal and external VIP clients such as insurance companies, law firms, banking partners, policy makers and other exclusive business clients.

I also managed technical escalations, acted as a key troubleshooting contact and maintained positive client relationships while event occurred. My flexibility and dedication allowed me to work under pressure, often outside regular hours. Additionally, I can also offer supporting Service Desk functions by handling user requests related to IT incidents, tech issues, onboarding processes and known errors. Furthermore I've supported the delivery of training sessions, created user guidelines, and developed support materials to enhance user experience.

Collaboration lay at the heart of my approach, I am team-oriented willing to help others level up and collaborate generously.  Providing end-to-end technical support, by following ticketing system,  including equipment testing or comprehensive client assistance, were skills that enabled me to effectively deliver professional solutions tailored to the needs of both internal teams and external clients on daily bases. Customer service at Mastercard was a cornerstone, on which we could rely as consistent and dependable support for both internal and external users, including VIP clients.

Throughout my career, I honed my ability to work seamlessly with a variety of tech devices and software, ensuring smooth operation for our clients, which was crucial. My proficiency extended experience from media industry and providing training for clients when needed was another way I maintained vital and reliable relationships with clients. Based on my Mastercard training's and previous experience, I believe this was the best way I supported the company's strategic objectives.